Family violence doesn’t always involve physical abuse. People use a wide range of abusive behaviours to maintain power and control in relationships. No matter what form it takes, family violence is never okay.

In a crisis situation there are specialist organisations in Whanganui who are ready and equipped to support you in finding safety, healing, and re-building after violence.

There are also many other groups in our community- part of our network of agencies- who can refer you on to specialist family violence support and walk alongside you in various other ways- connecting you and your whānau back into your community and supporting your journey to physical, mental, emotional and spiritual safety, belonging and wellbeing.


For HELP in a CRISIS situation:

NZ Police


Bell Street

24 hours a day

7 days a week


In an emergency call 111 and ask for POLICE. Family harm is a high priority for Police. Police take every opportunity to prevent harm and reduce offending and victimisation. Police are committed to a prompt, effective and nationally consistent approach to family harm episodes in collaboration with other agencies/iwi and with community partners. When Police attend a Family Harm Investigation they do so with “eyes wide open”, which means working to understand the wider dynamics of family harm, the patterns of harm and the adverse circumstances in which they occur. It is not a private matter, it is a crime. Preventing and effectively responding to family violence is one of the greatest opportunities to improve the wellbeing and safety of our communities, and we have a collaborative approach where Police partner with Iwi, Community agencies and providers to meet the needs of our community and tailor responses based on what our community needs and wants. FLOW visits whānau after initial Police attendance. FLOW act as navigators, enabling whānau to access the most relevant service that will assist them to be safe from harm.

Women's Refuge

PH: 06 344 2204

PH: 0800 733 843

24/7 crisis and support line


We work with women, children and families/whānau experiencing the effects of family violence by providing advice, support and advocacy, risk assessments and safety planning. We also provide safehouse accommodation for women and children at high risk of further harm and support women, children and families/whānau in the community.


Oranga Tamariki

Ingestre Chambers

74 Ingestre Street, Whanganui

PH: 0508 (FAMILY) 326 459

24 hours a day, seven days a week


Statutory Child Protection Service. Investigates concerns about serious abuse of children (physical, sexual, emotional and neglect), and provides youth justice services.

For short and long-term support/ family violence intervention and prevention:

Jigsaw Whanganui

Jigsaw Whanganui

Suite 10, 236 Victoria Ave

PH: 06 345 1636


Our team journey alongside whānau and families to be safe, confident and proud in their relationships and parenting their children. We support whānau and families resisting violence, healing trauma, building safety, strengthening family relationships, enjoying parenting, and getting support you need from other services. Our services include social work support, parenting programmes, and family harm prevention programmes. We also provide information and advice to whānau and families who are not sure where or how to get help.


Family Works

179 Wicksteed Street

PH: 06 345 6681


Provides free individual or group programmes for women and children affected by family violence; an eight-week parenting programme – a Boundaries course for women and general counselling for individual adults, couples, children, adolescents and families. There is a fee for general counselling but funding is available that may assist with this.



Whanganui Safe and Free

Whanganui Safe and Free

52 Nelson Street

PH: 06 343 3416


Healing and preventing sexual abuse in our community

Specialist therapy and counselling for children, adolescents, whānau and families, and individuals affected by the trauma of sexual abuse and rape. Whanganui Safe and Free also offer Kaiawhina/Family Support for those directly and indirectly affected, and preventative education programmes for children and their parents/caregivers, for families and for students.


Community Legal Advice Whanganui

Community Legal Advice Whanganui

Suite 2, 236 Victoria Ave

PH: 06 348 8288


Community Legal Advice Whanganui can provide those living with family violence information and advice on dealing with the police, protection orders, occupation or tenancy orders, relationship property, the process to end a marriage, civil union or defacto relationship, and seeking the services of a family lawyer.

Te Oranganui

Terrace House

133 Wicksteed Street

PH: 06 349 0007


Korowaitia te puna waiora

hei oranga motuhake mo te iwi

Empowering whānau into their futures

Te Oranganui’s Whanau & Community Services support whānau experiencing family violence. They support whānau to build resiliency and live nurturing and cohesive lives. Te Oranganui’s other services also have a zero tolerance to family violence: Mental Health & Addiction, Disability Support Services, and GPs.

Age Concern

164 St Hill Street

PH: 06 345 1799

PH: 0800 EA NOT OK

(0800 32 668 65)


A free and confidential Elder Abuse Response Service for people experiencing, or at risk of, elder abuse and/or neglect.

Tupoho-Iwi & Community Social Services Trust

Tupoho-Iwi & Community Social Services Trust

Tupoho House

249 Victoria Avenue

PH: 06 345 2042


Services include social work support and intervention to reduce whānau/family harm, advocacy and negotiation with statutory and other support agencies, and financial mentoring and education services. Whakapūmautia te mana o nga tangata i roto i ngā tāngata Nurturing. Sustenance. Empowering.

It's ok to ask for help

TEXT or CALL: 1737

SHINE (Domestic Violence Helpline):

9am – 11pm

PH: 0508 744 633


SHAKTI (for Migrant Women):

24 hours a day/ 7 days a week

PH: 0800 742 584


Safe to Talk (Sexual Abuse):

24 hours a day/ 7 days a week

PH: 0800 044 334 or TXT: 4334


Hey Bro – He Waka Tapu

(for men who want to stop being violent)

24 hours a day/ 7 days a week

PH: 0800 439 276

Agencies & organisations who can help

Network Agencies- referring and connecting you and your whānau back into the Whanganui community
Court Kaiārahi o te Kooti a Whānau | Family Court Navigator

10 Market Place, Whanganui.

Visit their website